Last Updated: July 28, 2025
This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to tour packages and services booked with NV Hospitalities (“we,” “our,” or “us”). By booking a tour package with us, you agree to the terms set forth in this policy.
All bookings are considered confirmed only after NV Hospitalities receives the required payment (deposit or full payment) and sends a confirmation email or document to the client.
All cancellation requests must be submitted in writing (via email to info@nvhospitalities.com or postal mail to our registered address). The effective date of cancellation will be the date we receive your written request. Cancellation charges will apply as follows:
•60 days or more prior to departure: 10% of the total tour cost (administrative fee).
•30-59 days prior to departure: 25% of the total tour cost.
•15-29 days prior to departure: 50% of the total tour cost.
•Less than 15 days prior to departure or No-Show: 100% of the total tour cost (no refund).
Note: Specific cancellation policies may vary for certain packages, flights, hotels, or services, especially during peak seasons or for non-refundable bookings. Any such variations will be clearly communicated at the time of booking.
•Refunds, where applicable, will be processed within 15-30 business days from the effective date of cancellation.
•Refunds will be issued to the original payment method used for the booking.
•Any bank charges, transaction fees, or currency conversion differences incurred during the refund process will be borne by the client.
•No refunds will be issued for unused services, meals, sightseeing, or any other components of the tour package once the tour has commenced or if the client leaves the tour early.
NV Hospitalities reserves the right to cancel any tour package due to unforeseen circumstances beyond our control, including but not limited to:
•Natural disasters (e.g., floods, earthquakes, landslides)
•Political instability, civil unrest, or acts of terrorism
•Government advisories or travel restrictions
•Insufficient number of participants for a group tour
•Unavailability of essential services (e.g., flights, accommodations) due to force majeure events
In such cases, NV Hospitalities will:
•Offer an alternative tour package of similar value, if available.
•Provide a full refund of the amount paid by the client for the cancelled tour package.
NV Hospitalities will not be responsible for any additional expenses incurred by the client as a result of our cancellation, including but not limited to non-refundable flights, visa fees, travel insurance premiums, or other pre-booked arrangements.
Any requests for changes to a confirmed booking (e.g., change of dates, destination, or number of travelers) must be submitted in writing. Such changes are subject to availability and may incur additional charges, including administrative fees and any increased costs from suppliers. Changes requested less than 15 days prior to departure may be treated as a cancellation and re-booking, subject to the cancellation charges outlined in Section 2.
We strongly recommend that all clients purchase comprehensive travel insurance at the time of booking. Travel insurance can protect you against unforeseen circumstances such as trip cancellation, interruption, medical emergencies, baggage loss, and other travel-related issues.
If you have any questions about this Cancellation and Refund Policy, please contact us at:
NV Hospitalities Circuit House Rd, near Hotel Anupam, Old Manali, Manali, Himachal Pradesh 175131 +91 9816672006
