Terms & Conditions

Terms & Conditions

Meals and its timing will be followed as per the hotel policy whether it is Buffet or Al-Carte. Any sightseeing point not accessible due to unavoidable situations cannot be claimed in form of cash or any other services. No refund / adjustment shall be claimed for any unused / missed hotel night / food / sightseeing / or any other services. No refund shall be claimed, if the amenities or services of hotels are not up to your expectation after booking. We exclusively take responsibility of the services which are managed directly. We do not undertake responsibility for third-party service providers such as Volvo, flights and trains. We may modify the itinerary due to weather conditions, natural disasters, road closures, government restrictions, operational requirements, or safety concerns. Reasonable alternatives will be arranged wherever possible. The advance payment received and the confirmation number given to you, are transferable i.e. you can pass on your confirmation number to any of your friends / relatives. While meeting all terms and conditions & policies.

For Booking Confirmation, you have to deposit 50% of the total amount in our bank account. A booking is considered confirmed only after receipt of the applicable advance payment and written confirmation from us. The remaining balance must be paid on or before the due date communicated during booking. Failure to make payments on time may result in cancellation of the booking without prior notice. The details of the Bank are given below.

Payee Name: Best Escape Holidays Payee A/C number: 50200032769578 Account: Current Account IFSC code: HDFC0002447 Branch: New Shimla

Payee Name: NV Hospitality Payee A/C number: 120036534225 Account: Current Account IFSC code: CNRB0003451 Branch: Manali

You can also pay using below options:

• Cash / Cheque
• NEFT / IMPS / RTGS
• Credit cards, Debit cards ( 2.4 % gateway charges extra)
• Wallet transfer / UPI Payments

Important Notes

• Above cost is only valid for mentioned date.
• For extra person in same room , mattress will be given on floor
• AC will not work in hill areas
• The car may or may not have power windows
• Guests’ luggage is their own responsibility.
• Any kind of insurance is not covered in the package.
• Remaining payment will not be accepted by cheque .
• Token amount is non-refundable in any case
• The vehicle will be exclusively used as per the itinerary only (point to point basis only)
• Extra cost will be applied for 4x4 vehicles in Hill stations to reach the desired points in case of snowfall.
• Check in & checkout time will be according to hotel policies . (Early check in & late checkout will attract extra charges)
• We reserve the right to refuse any booking at our discretion

Cancellation Policy

All cancellation requests must be submitted in writing via email, WhatsApp, or any other official communication channel of Best Escape Holidays by NV Hospitality. The date on which the written cancellation request is received by us will be treated as the official cancellation date. Cancellation charges shall apply as follows:

• 45 days or more prior to departure of the tour, 0% cancellation charge.
• 45 days to 20 days to departure of the tour, 25% cancellation charge.
• 20 days to 7 days to departure of the tour, 50% cancellation charge.
• Less than 7 days to departure of the tour, 100% Cancellation charge.

Cancellation charges are calculated on total package cost & not on advance amount received.

If guest wishes to postpone his / her travel dates, we request to kindly reach us 10 days prior to journey date via mail or written conversation. In all postpone scenarios, the services and the costing will be subject to availability of Hotel / Volvo / Cab and season / off season time.

Refund

Refunds, if applicable, will be processed after deducting the applicable cancellation charges and any non-refundable amounts charged by airlines, hotels, transport providers, or other third-party suppliers. Certain services, including airline tickets, train tickets, permits, visa fees, travel insurance, adventure activities, and special event bookings, may be non-refundable or partial refundable or subject to separate cancellation policies imposed by the respective service providers. Any applicable government taxes, convenience fees, or payment gateway charges may also be non-refundable where permitted by law. No refund will be provided for any unused services, including accommodation, meals, sightseeing, or transportation, once the tour has commenced. In the event of cancellation due to circumstances beyond the control of Best Escape Holidays by NV Hospitality (including natural disasters, road closures, adverse weather, government restrictions, pandemics, strikes, or other force majeure events), refunds or credits will be subject to the policies of the respective service providers. Approved refunds will generally be processed within 5-7 business days, depending on banking channels and supplier policies.

Jurisdiction

All services provided by Best Escape Holidays by NV Hospitality shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or legal proceeding arising out of or relating to any services provided by Best Escape Holidays by NV Hospitality shall be subject to the exclusive jurisdiction of the competent courts located in Kullu District, Himachal Pradesh, India. The parties shall first attempt to resolve disputes amicably through mutual discussions. If a resolution cannot be reached, either party may seek legal remedies before the courts having exclusive jurisdiction in Kullu District, Himachal Pradesh.

By booking any service, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions, the Cancellation & Refund Policy, and the Jurisdiction Policy